The govt placed a ban on credit or debit card surcharge from today that will help millions of UK consumers to avoid rip-off fees when spending their hard-earned money.
The ban on credit and debit card surcharges is effective across the EU and will apply to all purchases made where the banks of the consumer and retailer are within the EEA.
So-called ‘surcharging’ has become commonplace, particularly online, with many retailers hitting people with surprise charges just before they are about to make a purchase. Some retailers have been known to add charges which are far higher than it costs them to process a payment.
It is estimated that surcharging cost Brits £166 million in 2015.
From today it will become unlawful for retailers to charge additional fees when someone uses a particular credit or debit card, or other payment systems like PayPal and apple pay, to make a purchase. The fees should be absorbed by the seller.
This will ensure consumers can be confident that there won’t be any nasty surprises, and they won’t be penalised for wanting to pay in a particular way.
However, companies can still add an administration or service fee to the bill as long as it applies to all payment methods. For example, booking fees on buying theatre, concert or cinema tickets will remain legal.
Economic Secretary to the Treasury, John Glen said:
“As we build a fairer society, this added transparency ensures buyers can make informed choices about how they spend their hard-earned money”.
The new rules will be enforced by Trading Standards who will have the power to take civil enforcement action against traders who breach the regulations.
It will also entitle customers to receive a refund of any unlawful surcharge they have paid and enable them, if necessary, to take legal action to recover any such surcharge.
In the vast majority of other circumstances surcharges are capped at the cost to the retailer for processing the payment.
The UK Government took the decision to also include other payment methods such as PayPal in the ban to further protect consumers.